Frequently Asked Questions
Get the answers you need, fast. Your most common Honda Powersports questions, all gathered in one easy-to-find spot.
Verification of recall status can be found using our Recall Information Page. Please have your VIN (Vehicle Identification Number) available. If your recall hasn’t been completed, please contact an authorized Honda Powersports dealer for more information.
If the recall information page indicates that your product is affected by a recall and you did not receive a recall notification letter, please visit an authorized Honda Powersports dealer to complete the recall and to update your owner information.
American Honda Powersports division does not provide emissions compliance letters or any information for non-U.S. Honda Powersports products. We are not able to access any information for non-U.S. vehicles and advise that you contact NHTSA at 800-424-9393 or their web site, nhtsa.gov/ as they carry a list of registered importers that could possibly assist.
American Honda Powersports Customer Relations does not offer technical assistance. American Honda Powersports division relies on our authorized Honda Powersports dealers to be your technical resource. Please utilize the ‘Find a Dealer’ feature located on the top right of our webpage to find an authorized Honda Powersports dealer nearest you.
Please contact Honda Financial Services at 800-532-8127 to assist with all of your financing inquiries.
You can order replacement ignition keys through your local authorized Honda Powersports dealer. The dealer will need your key code to cut a new ignition key. If you do not have the key code, we first recommend contacting your original selling dealer since they may have recorded this information at the time of sale. American Honda Powersports division is unable to provide a key code that corresponds with your VIN. If you are still unable to find your key code, please contact your local authorized Honda Powersports dealer for further assistance in obtaining a replacement key.
Please contact our American Honda Powersports Customer Relations department at 866-784-1870 to better assist you.
The Original Contract Holder can transfer the contract to the subsequent owner by filling out a Transfer Request form at any authorized Honda Powersports dealer. The dealer will then submit (by fax or email) the form to HondaCare Protection Plans to process the transfer request as well as mail a new ID card and contract booklet to the “new” contract holder. If it’s a private sale, then the original contract holder can fax or email a statement to HondaCare Protection Plans requesting to transfer the contract to the subsequent owner. The Original Contract Holder will need to include a copy of their driver’s license as verification that the transfer request is being signed by the contract holder on record. For direct HondaCare Protection Plans inquires please call: 800-555-3496.
Please visit powersports.honda.com and click on the Sign Up for Email feature to receive email notifications tailored to your liking. For any additional questions please visit your local authorized Honda Powersports dealer for further assistance.
You can purchase either from your local authorized Honda Powersports dealer or directly through HELM Incorporated at helminc.com/helm/welcome_retail_ahc.asp or their contact number: 888-292-5393.
Most OEM parts for U.S. Honda Powersports products pre model year 2000 will be hard to find within American Honda’s parts warehouses. Please contact Vintage Parts, Inc. at 877-846-8243 or visit; https://www.vpartsinc.com/ for further assistance.
All U.S. Honda Powersports products have a 17-digit alphanumeric code that is stamped on the frame. Also, you can find your VIN on your dealer sales agreement documents, insurance identification card, or your state’s registration documents.
Please utilize the ‘Find a Dealer’ feature located on the top right of our webpage to find an authorized Honda Powersports dealer nearest you.
Brochures are available online in PDF format for most current Honda models. Please navigate to the appropriate model page or visit your local Honda dealer.
Please visit our website and select the new model you are interested in and then select "Specifications" for more information.
Honda normally does not publish performance numbers. You may want to check with various industry magazines or websites which may publish their own performance tests. Independent test results may vary depending on testing conditions, equipment, etc.
Production numbers are not available. This information is proprietary.
Honda may authorize some companies to use its name on their products. These companies are responsible for the products they produce and sell. Please contact the manufacturer of your specific product directly.
No, Honda products can only be purchased through an authorized Honda dealer.
Please click here to see our current programs or see a local Honda dealer.
Please contact a local dealer for all sales promotion information. Dealer participation may vary.
Please contact your dealer. Your dealer can contact our Dealer Sales Desk for current shipment information. This service is available to dealers only.
We recommend discussing your concerns directly with the Sales Manager of your dealer. They are in the best position to assist you. If you are still not satisfied please contact our Motorcycle Customer Relations department at 866-784-1870.
We highly recommend having your product serviced at an authorized Honda dealer. If you decide to maintain it yourself or have it maintained by an independent repair facility we recommend using Genuine Honda Parts and keeping all your receipts as we may ask for them should a warranty concern arise.
No, maintenance is not included with the product. These expenses are the consumer's responsibility.
Please see the maintenance section of your owner's manual. The service intervals in the maintenance schedule are based on average riding conditions. Some items will need more frequent service if you ride in unusually wet or dusty areas or at full throttle. Consult your Honda dealer for recommendations applicable to your individual needs and use.
We recommend discussing your concerns directly with the Service Manager of the dealer. They are in the best position to assist you. If you are still not satisfied please contact our Motorcycle Customer Support department at 866-784-1870.
Please contact your dealer for repair assistance. They are in the best position to physically inspect and diagnose your Honda product.
No, Genuine Honda Parts or Accessories can only be purchased through an authorized Honda dealer.
Batteries = 1 year. Replacement parts = 6 months. Please keep your receipt for proof of purchase.
Bolt-on Accessories - for GL, NRX, PC or ST models (other than audio equipment) = 3 years.
Bolt-on Accessories - all other models = 1 year. Please keep your receipt for proof of purchase.
American Honda will repair or replace, at its option, any Honda Genuine part that is defective in material or factory workmanship under normal use. If the part is installed by an authorized Honda dealer, parts and labor are covered. If the part is not installed by an authorized Honda dealer, parts are covered only. Any labor charges involved in the removal and replacement of these parts will be the responsibility of the consumer. Excludes competition models.
We only recommend using parts that were originally designed for your product model and year.
You can order replacement keys through your local Honda dealer. The dealer will need your key code to cut the key. If you do not have the key code we first recommend contacting your original selling dealer since they may have recorded this information at the time of sale. American Honda is unable to provide a key code that corresponds with your VIN. If you are still unable to find your key code please contact you local Honda dealer for further assistance in obtaining a duplicate key.
Please contact the Parts Department of the dealer you purchased the accessory from. They should be able to print a copy of the installation instructions for you.
We recommend discussing your concerns directly with the Parts Manager of the dealer. They are in the best position to assist you. If you are still not satisfied please contact our Motorcycle Customer Relations department at 866-784-1870.
At this time part number information is not available online. Select parts catalogs are available in hard copy form through Helm. They can be contacted at helminc.com/helm/welcome_retail_ahc.asp or 888-292-5393. Or you can contact the Parts Department of your local authorized Honda dealer.
Currently, online Owner's manuals are limited to new Gold Wing models at https://powersports.honda.com/2019/gold-wing.aspx. For all other Honda Powersports products, please visit HELM Inc. at helminc.com/helm/welcome_retail_ahc.asp or 888-292-5393 for purchasing information.
You can purchase these from your local Honda dealer or directly through HELM Inc. at helminc.com/helm/welcome_retail_ahc.asp or 888-292-5393 .
Your warranty covers the repair or replacement, at American Honda's option, any part which is defective in material or factory workmanship under normal use for the applicable warranty period. For further details please see your warranty booklet. (Competition models are excluded from warranty coverage.)
In order to obtain warranty coverage, the first step would be to take your product to an authorized Honda dealer for diagnosis. Your dealer will determine if there is warranty coverage.
Yes, the warranty goes with the product. Subsequent owners should present proof of ownership to any authorized Honda dealer to update our records.
Yes, any Honda dealer that is authorized to sell and service your motorcycle, motor scooter, ATV, PWC or MUV should be able to assist you.
Normally, only authorized Honda dealers are able to offer warranty coverage. Under certain conditions, emissions warranty repairs performed by a non-authorized Honda dealer may be covered. For further details please see your warranty booklet.
The original Distributor's Limited Warranty and HondaCare are virtually the same. The plan covers problems that arise due to defects in material or factory workmanship. Regular required maintenance or replacement of expendable maintenance items are not covered. The only exclusions are batteries, audio equipment, accessories and tires.
HondaCare does not cover problems that are caused by modifications, unauthorized alteration, or the incorporation or use of unsuitable attachments or parts.
All new Honda Motorcycles*, Scooters, ATVs and PWCs that are offered with a Distributor's Limited Warranty are eligible for HondaCare, provided the vehicle is still within the warranty period. Vehicles used in any of the following activities will void coverage: Racing, competition or rental.
* Racing and competition models are not eligible for HondaCare Protection.
* Racing and competition models are not eligible for HondaCare Protection.
HondaCare benefits include:
* Nationwide coverage at any authorized Honda Dealer
* No mileage limitation
* No deductible
* Coverage is transferable to the next owner at no cost
* Nationwide coverage at any authorized Honda Dealer
* No mileage limitation
* No deductible
* Coverage is transferable to the next owner at no cost
If you experience problems with your vehicle, take it to an authorized Honda Dealer within the U.S. They will diagnose the problem, repair the vehicle and, if HondaCare covers it, they will submit the required paperwork to American Honda on your behalf.
On-Road Motorcycles and Scooters: 12, 24, 36 & 48 months
Off-Road Motorcycles:* 18, 30 & 42 months
ATVs 2007 & prior: 18, 30 & 42 months
ATVs 2008 & newer: 12, 24 & 36 months
PWCs: 12, 24 & 36 months
Pre-Owned Motorcycles, Scooters & ATVs: 12 &r 24 months
* Racing and competition models are not eligible for HondaCare Protection
In Florida Honda Protection Plans are administered by Honda Service Contract Corp., License # 60083.
Off-Road Motorcycles:* 18, 30 & 42 months
ATVs 2007 & prior: 18, 30 & 42 months
ATVs 2008 & newer: 12, 24 & 36 months
PWCs: 12, 24 & 36 months
Pre-Owned Motorcycles, Scooters & ATVs: 12 &r 24 months
* Racing and competition models are not eligible for HondaCare Protection
In Florida Honda Protection Plans are administered by Honda Service Contract Corp., License # 60083.
No, additional plans can not be purchased to extend coverage.
Yes, HondaCare Pre-Owned Plans are available for Honda motorcycles, ATVs and scooters which are outside of the factory warranty period. These units must be purchased from the dealer's inventory and meet certain age and inspection guidelines. Please see your Honda dealer for further details. Personal Watercraft are not eligible for Pre-Owned Plans.
Yes, any Honda dealer that is authorized to sell and service your product should be able to assist you.
HondaCare is only valid in the United States (including Hawaii & Alaska). However if you should be traveling in Canada and experience a breakdown, you should repair the vehicle and retain your receipts. Upon return to the U. S. check with American Honda to see if you are entitled to reimbursement.
Yes, Roadside Assistance is available from your authorized Honda Dealer. You can purchase up to 60 months for your On-Road Motorcycle or Scooter.
Roadside Assistance provides the following:
* Towing to nearest Honda Dealer regardless of mileage
* Towing to any Honda Dealer or your home within 30 miles of breakdown
* Coverage in United States, Canada & Mexico
* Locksmith & Extrication assistance
* Fluid delivery (up to 2 gallons)
* Coverage for a total of 4 service incidents per year
* Over 45,000 service providers
Both HondaCare and Roadside Assistance stays with the vehicle that it was originally purchased for (it cannot be transferred to another vehicle). However, it can be transferred (at no cost) to the subsequent owner, giving them the same great protection. Contact a Honda Dealer for more details.
American Honda's Rider Education Centers offer 100% dedicated scooter, street bike, dirt bike and ATV training facilities, built with the rider in mind. These are not parking lots or 'reduced' ranges; rather, they are purpose-built training facilities. Our Centers are as 'perfect' an environment for motorcycle and ATV training as we can make them.
Street bike, scooter, dirt bike, and ATV training classes are conducted regularly, except major holidays, and there are frequent weekend classes. We have multiple ranges, so two or more different classes may be taught on the same dates.
Helmets are available at the Centers, as well as gloves, although it is preferable for students to utilize their own riding gear if they have it. Long pants, long sleeved shirt (or jacket), eye protection (sunglasses or Rx are sufficient) or a helmet with a face shield, and leather footwear that covers the ankle (boots are preferable) are required.
If you already own a motorcycle, the Experienced Rider Course (ERC) may be completed in one day. It is required for you to utilize your own motorcycle in this class and it must meet all state legal requirements, inclusive of an operative front brake, current inspection, registration, insurance, etc. You must also possess a current valid driver's license with a motorcycle endorsement as well. You can enroll by calling the Colton, CA Honda Rider Education Center at (909-430-3000) or by visiting https://www.colton.honda.com For classes held at sites other than Colton, contact the Motorcycle Safety Foundation at (800) 446-9227 or visit https://www.msf-usa.org
Scooter and street bike rider training classes are scheduled regularly and you can enroll by calling the Colton, CA Honda Rider Education Center at (909-430-3000) or by visiting colton.honda.com. For classes held at sites other than Colton, call contact the Motorcycle Safety Foundation at (800) 446-9227 or visit www.msf-usa.org.
We can enroll children as young as 6.
Duplicate MSO requests can only be made through the original selling dealer within 12 months of first retail delivery. Your selling dealer must fill out the proper form and send it to our Dealer Sales Desk department for further assistance. This service is available to dealers only.
Please contact your selling dealer for title assistance. American Honda is not responsible for vehicle titling.
Please contact AHFC at 800-532-8127.
Please contact your financial institution directly.
Please contact your selling dealer for registration assistance. American Honda is not responsible for vehicle registration.
Authorized Honda dealers can be found using our Locate a Dealer tool.
Please visit our Becoming A Honda Dealer section on the website, or contact Honda's Dealer Development Department at 310-783-3777. Be sure to leave your name, contact info and area of interest.
Please visit your nearest authorized Honda dealer or visit our Financial Services section.
Subject to credit approval.
Subject to credit approval.
Please contact Honda Financial Services directly at 800-532-8127.
Please visit your nearest authorized Honda dealer.
Subject to credit approval.
Subject to credit approval.
Please contact HondaCard directly at 800-250-5411.
Please contact HondaCard directly at 800-250-5411.
For customer or product related questions or comments you can contact Honda Motorcycle Customer Relations by telephone at 866-784-1870, Monday - Friday 8:30 - 4:30 PST. Please have your Vehicle Identification Number or Hull Identification Number ready when calling. Or by mail at: Honda Motorcycle Customer Relations, 4900 Marconi Dr. Alpharetta, GA 30005-8847.
Please see our corporate website for current job openings and application information.
